Contacting TOKIO support
Use support tickets when you need help with packs, cards, shipments, or account questions.
Open a ticket
Use the support form to send TOKIO the topic, message, and account context needed to review your question.
What to include
For pack or card questions, include the pack, card, order, or shipment details you are asking about. Clear details help support respond faster.
Resolved tickets
When support resolves a ticket, your account notifications can show the update so you can review the result.