What to include in a support ticket
Clear support tickets help TOKIO review pack, card, shipment, payment, or account issues faster.
Start with the issue
Explain what happened in one or two clear sentences. Include what you expected and what you saw instead.
Add useful details
- Pack or tier name if the question is about an opening.
- Card title, grade, or cert details if the question is about a card.
- Shipment status or tracking details if the question is about delivery.
- Payment amount and approximate time if the question is about balance or fees.
Keep sensitive details out
Do not send passwords, full payment details, or unnecessary personal information in a support ticket.