Shipment statuses explained
Learn what common shipment statuses mean after you request physical delivery of eligible cards.
Requested
Your shipment request has been submitted and is waiting for review or processing.
Processing
TOKIO is reviewing the request, confirming card details, preparing packaging, or completing required operational steps.
Shipped
The shipment has left the processing stage. If tracking is available, it will appear in your shipment details.
Delivered or issue
Delivered means the carrier marked the shipment complete. If a shipment has an issue or delay, contact support with the shipment details.